Terms and Conditions

1. Introduction

Welcome to Key Diagnostic Ltd. These Terms and Conditions govern your use of our website and services. By accessing our site and using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Provided

Key Diagnostic Ltd specializes in car key replacement, transponder key programming, key fob repairs, and emergency lockout assistance. Our services are subject to availability and may vary depending on the vehicle type and location. We strive to provide accurate and up-to-date information, but we do not guarantee that all services will be available at all times.

3. Booking and Payment

  • Customers can book services via our website, phone, or email.
  • Payment must be made in full upon completion of the service unless otherwise agreed upon.
  • We accept various payment methods, including cash, credit/debit cards, and online transfers.
  • Prices may vary based on the vehicle model, key type, and service location. Any additional charges will be communicated before service completion.

4. Cancellation and Refund Policy

  • Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
  • If a service is canceled before any work has begun, a full refund may be provided.
  • Refunds are not available once a service has been completed successfully.
  • In case of defective key programming or key fob issues, we offer a free reprogramming service within a specified warranty period.

5. Warranty and Liability

  • We provide a limited warranty on all key replacements and programming services. The warranty period and coverage details will be communicated at the time of service.
  • The warranty does not cover damages caused by misuse, water exposure, or tampering with the key/fob after service.
  • Key Diagnostic Ltd is not responsible for any damage caused by third-party locksmiths or unauthorized modifications to the key system.
  • While we take every precaution to ensure high-quality service, we are not liable for any unforeseen vehicle malfunctions or security system issues that may arise after service completion.

6. User Responsibilities

  • Customers must provide accurate vehicle details when booking a service. Incorrect information may lead to delays or additional charges.
  • It is the customer’s responsibility to verify the functionality of the key before leaving our service center or before the technician departs.
  • Customers must not attempt to disassemble, modify, or reprogram keys provided by Key Diagnostic Ltd without professional assistance.

7. Privacy Policy

  • We collect and store personal information, including name, contact details, and vehicle information, to provide efficient service.
  • We do not share customer information with third parties except as required by law.
  • Our website may use cookies to enhance user experience and track visitor analytics.

8. Intellectual Property

  • All content, including logos, text, images, and service descriptions, displayed on our website is the property of Key Diagnostic Ltd and may not be copied or used without permission.
  • Unauthorized use of our intellectual property may result in legal action.

9. Modifications to Terms

Key Diagnostic Ltd reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review our terms periodically.